Return & Refund Policy

Cancellation & Order Changes

Sample Kit: Experience at Home. Order with Confidence.

1.Fabric sample orders may be cancelled at any time before shipment at no cost.

2.If you are not satisfied with your samples after delivery, you may return them within 30 days of receipt. Customers are responsible for return shipping costs.

3.If you decide to place a curtain order after receiving your samples, the full cost of your sample purchase will be credited toward your future order. You are welcome to keep your samples for future reference.

Custom Curtain Orders

1.Every custom curtain order is personally reviewed by our team before production begins.

2.Within 24 hours of placing your order, we will contact you to confirm measurements, fabric selections, heading style, and any special requirements. You may cancel your order at no cost before this confirmation is completed.

3.Once your order has been confirmed, materials may be allocated and production preparations may begin. If you need to make changes, please contact us as soon as possible and we will do our best to assist.

4.If a confirmed order is cancelled before production begins, a cancellation fee of up to 20% may apply depending on the stage of preparation and materials already allocated to your order.

5.Once production has begun, custom orders cannot be cancelled, modified, returned, or refunded.

If We Made a Mistake

If your curtains arrive with a manufacturing defect, production error, or do not match the specifications confirmed with your order, we will remake the affected item at no additional cost.

To help us resolve the issue quickly, photographs may be requested for review. In most cases, replacement products will be shipped without requiring the original item to be returned.

When Refunds Apply

At Rawlune, we are committed to ensuring that every order meets the specifications confirmed with our customers.

Because every Rawlune curtain is custom-made to your specifications, we only accept returns and issue refunds for products with verified manufacturing defects or production errors.

If a manufacturing defect, production error, or order discrepancy is determined to be our responsibility, we will first work with you to provide a replacement or remake at no additional cost.

If you are not satisfied with the replacement solution offered, we may approve a refund after reviewing the situation.

What Is Not Considered a Product Defect

Refunds or replacements are not available for:

* Incorrect measurements provided by the customer

* Color differences caused by screen displays or lighting conditions

* Natural variations in linen, cotton, or other woven fabrics

* Wrinkles that naturally occur during shipping

* Minor size variations within our manufacturing tolerance

Refund Processing Time

Please do not return any products without contacting us first. Unauthorized returns may not be accepted.

Approved refunds will be processed within 5–10 business days after the refund request has been reviewed and approved.

Refunds will be issued to the original payment method used for the purchase.

How to Request a Refund

If you would like to request a refund, please contact us at:

service@rawlune.com

To help us process your request as quickly as possible, please include:

* Your order number

* A description of the issue

* Relevant photos or videos (if applicable)

Our team will review your request and confirm the next steps with you via email.

No Return Required

Because all Rawlune curtains are custom-made to your specifications, returned products are generally not required when a refund has been approved.

Once your refund has been processed, you may keep the original product unless otherwise instructed by our team.

Orders Damaged During Transit

If your order arrives damaged during transit, please contact us within 7 days of delivery and provide photographs of the damage, including photographs of both the damaged product and the shipping package whenever possible.

Our team will review the issue promptly and work with you to provide an appropriate solution as quickly as possible.